General Terms & Conditions of Sale

6. Right of withdrawal

The fourteen (14) day right of withdrawal provided for by article L221-18 of the French Consumer Code applies only to The Stockroom pieces, finished items already made and sold as they are. The period runs from the day on which you, or a third party designated by you, take physical possession of the goods; where an order covers several goods delivered separately, it runs from receipt of the last of them.

All furniture ordered through the configurator — flat-pack or delivered assembled — is made to your specifications (dimensions, décor, layout): it is excluded from this right, under article L221-28 3° of the French Consumer Code. The delivery method changes nothing: a kit is cut to your measurements. This exclusion is restated at the payment step: you expressly acknowledge it before ordering, and that acknowledgement is kept with your order. It does not affect your guarantees: furniture that is damaged, does not match your order or carries a mistake on our part is taken back or replaced under the legal guarantee of conformity (article 7).

To exercise your right of withdrawal, inform us of your decision by an unambiguous statement addressed to AB CONCEPTION — Casavoilà, 425 Chemin du Pré Piraud, 38300 Saint-Savin, France, or by email to bonjour@casavoila.com. You may use the model form reproduced below, but its use is not compulsory. To meet the deadline, it is enough that your statement be sent before the fourteen-day period expires.

You must send the goods back to us, or hand them over to us, no later than fourteen (14) days after notifying us of your decision (art. L221-23 of the French Consumer Code). The goods must be returned complete and, where possible, in their original packaging: you may be held liable for any diminished value resulting from handling other than what is necessary to establish their nature and characteristics.

Return shipping costs are borne by you. They depend on the item: a piece that reached you as a parcel is returned as a parcel, at the rate of the carrier you choose; furniture too bulky for parcel networks, delivered by our team or by dedicated transport, requires a freight shipment. In that second case, on request, we will tell you the appropriate shipping method and its cost before you commit to that expense.

We will refund all sums paid, standard delivery costs included, no later than fourteen (14) days from the day we are informed of your decision (art. L221-24 of the French Consumer Code). We may withhold the refund until we have received the goods back, or until you have supplied evidence of having sent them, whichever is the earlier. The refund is made using the same means of payment as the original order, at no cost to you. If you chose a delivery method more expensive than our standard delivery, the additional cost remains yours.

For the attention of AB CONCEPTION — Casavoilà
425 Chemin du Pré Piraud, 38300 Saint-Savin, France
bonjour@casavoila.com

I hereby give notice that I withdraw from my contract of sale for the goods below:

— Goods concerned:
— Ordered on:                               Received on:
— Order number:
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only where this form is notified on paper):
— Date:

7a. Casavoilà commercial guarantee — 10 years

In addition to the statutory warranties of article 7, AB CONCEPTION (Casavoilà), 425 Chemin du Pré Piraud, 38300 Saint-Savin, France, guarantees the furniture it makes against any manufacturing defect, free of charge, under the conditions below. This guarantee is reserved for consumer customers, for domestic use, and for furniture delivered in France.

What is covered, from delivery

• 10 years — the structure of the piece: panels, edges and joints. For instance an edge that comes unstuck, a panel that delaminates, a joint that loosens with no external cause, a shelf that sags under a normal load.
• 5 years — moving hardware: runners, hinges, gas struts and opening systems.
• LED lighting and electrical parts are covered by the statutory warranties of article 7 only, as are pieces from The Stockroom (prototypes, display pieces, end-of-line items).

What is not covered

• normal wear and ageing of the appearance: scratches, knocks, marks, fading from light;
• damp and water: damp or poorly ventilated room, damp wall, standing water or splashes left to dry, leaks, water damage, furniture stored in an unheated space;
• heat: furniture placed against a radiator, stove, fireplace or other heat source;
• assembly not following the instructions, no wall fixing where the instructions require it, overloading, dismantling or moving house;
• any alteration, repair or machining by a third party, and the use of abrasive cleaning products or solvents;
• items we do not make: basin, taps, appliances, and objects placed in or on the furniture.

How to make a claim

Report the defect within two months of discovering it, from the after-sales section of your account or by email to bonjour@casavoila.com, with your order number and photos of the defect.

We assess the defect from the photos and may ask you for more details. If it is covered, we repair or replace the faulty part or component, at our choice: the part is remade in our workshop and sent to you free of charge. If a decor is no longer available, we offer you the closest one.

For furniture our team installed in Auvergne-Rhône-Alpes, the replacement includes the visit and installation. Elsewhere, the part is shipped to you with its assembly instructions.

The guarantee gives rise to no refund or compensation, and does not cover indirect damage. A replaced part does not extend the guarantee period.

This commercial guarantee is in addition to the statutory conformity warranty (articles L217-3 et seq. of the French Consumer Code) and the hidden-defects warranty (articles 1641 to 1649 of the French Civil Code) described in article 7: these apply in all cases, independently of it.