Frequently asked questions

Yes — you configure your piece entirely online through our 3D configurator: dimensions to the millimetre, decor, finish, interior layout, handles and base. The price updates live.

The price depends on the dimensions, decor and options of your piece. It shows live in the configurator and recalculates with every adjustment — you know the exact price before ordering, with no quote and no waiting.

Quality melamine decor panels: wood-effect decors (oak, walnut…) and plain colours, with matching edging. Everything can be previewed in 3D in the configurator, on your piece and at your dimensions.

Each piece is cut, machined and prepared to order in our workshop in Saint-Savin (Nord-Isère, 38): manufacturing is completed within 4 working days of order confirmation. The piece is then handed to the carrier if it goes flat-pack, or loaded to be delivered and fitted by our team, on a date agreed with you. Either way, you are delivered within two weeks at the latest: manufacturing sits inside that window, it is not added to it.

No, it's designed for easy assembly: delivered pre-drilled, screws included, with illustrated instructions specific to your piece. Allow a few hours depending on the size.

Yes, throughout mainland France, for every piece that comes apart — the vast majority of the catalogue: it ships as a ready-to-assemble kit, with an assembly guide specific to your piece. The exceptions are the pieces that do not come apart — kitchens, islands, bathroom units, under-slope units and signature pieces assembled in the workshop: those are brought and installed by our own team, within the Auvergne-Rhône-Alpes region. Every product page says so before you buy.

Yes — our team delivers and installs your furniture in Auvergne-Rhône-Alpes. Outside the region, installation is available on request — write to us and we'll get back to you quickly.

It is calculated at the delivery step, based on your address and the option chosen (flat-pack or delivered & installed). It appears in the total before payment.

Your furniture is guaranteed for 10 years on its structure (panels, edges, joints) and 5 years on its moving hardware, against any manufacturing defect — on top of the statutory conformity and hidden-defects warranties. Report a defect within two months of discovering it, with your order number and photos: if it is covered, we remake the part and send it to you. The exclusions (damp, heat, normal wear, assembly not following the instructions…) are set out in article 7a of our terms of sale.

Not our furniture: flat-pack or delivered assembled, it is built to your measurements, and therefore excluded from the right of withdrawal (article L221-28 3°). If the mistake is ours — a damaged part, a wrong dimension or décor — we take back or replace what is wrong, under the legal guarantee of conformity. Only The Stockroom pieces, already made and sold as they are, can be returned within 14 days.